Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong product so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept requests for refunds on sale items or gift cards.
Shipping & Return Policy
We do our very best to get orders out as soon as possible, but unfortunately, we cannot guarantee delivery dates or times. Shipping will be negotiated depending on the quantity and the destination. We can ship to any address in Europe, America and Asia. Note that there are some restrictions on shipping to certain destinations. Please note we CANNOT guarantee when your order will arrive. During busy times such as the Christmas period, deliveries will take longer. During bank holidays, deliveries will take longer as couriers & An Post do not operate on bank holidays. Sometimes, unfortunately, we may be out of stock of a product that you order. If this happens, we will call you and either offer you an alternative, refund you, or give you the option to have it sent out at a later date.
You may seek a refund if products are received faulty with no fault of your own, have defects that were not obvious, or we did not bring to your attention. However, the refund must be requested within three days of delivery, and you may be asked for proof of purchase. You may also be asked to demonstrate that the problem with the product was not your fault. To start a refund, you can contact us at info@sudarland.com
Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
.You should expect to receive your refund within two weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 4 business days).
If you need to return an item, for more queries regarding shipping, please contact us at info@sudarland.com
Terms & Conditions (Bulk Order)
BULK ORDER TERMS: We offer only 0.4 KG as a free sample, including shipping fees.
We ship the samples worldwide by DHL Express.
The customers can arrange the shipping themselves.
Sample over 0.4 KG is subject to change.
We are allowed to send up to 5 kg as samples per shipment.
A phytosanitary certificate to import your samples is free of charge.
An agreement contract will be signed and authorized as a part of the export procedure.